Kaiārahi Pokapū Tauira | Student Service Centre Adviser

• Are you organised and efficient?
• Do you have excellent communication skills?
• Can you present complex information in a concise form to a variety of audiences?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Kaiārahi Pokapū Tauira - Student Service Centre Adviser to join our Student Service Centre within Tītoko - Centre for Student Success on a permanent, full-time contract. The Kaiārahi Pokapū Tauira - Student Service Centre Adviser is responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors, and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Adviser works collaboratively and proactively to provide the best possible support and service.

Key Responsibilities:

• Provide high-quality advice and support on all Tier 1 related enquiries through a range of channels, including face-to-face, phone, email, and other channels.
• Maintain a high level of knowledge and understanding of the University’s services, systems, and processes to support exceptional customer service.
• Accurately record interactions and maintain student records as required.
• Work closely with team members and other departments to resolve complex issues.
• Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.

Ō pūmanawa - About you

Key requirements

• Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
• Highly organised, demonstrating an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
• Ability to remain calm under pressure and resilience in handling high volumes of work.
• A self-starter with a positive approach to work and a passion for people and continuous learning.
• Previous experience in a customer service role.
• Proficient computer skills.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast paced, likes sharing ideas, and working in a collaborative style. This is a fantastic opportunity for someone who wants to be part of a new innovative student-focussed centre and work with a great team of people to enhance the student experience at Te Herenga Waka - Victoria University of Wellington.

Role Description

Close Date for Vacancy: 07 July 2024. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Sarah Davies (sarah.davies@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Student Service Centre Adviser, #1433). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.